Going One Step further
Duration
4 Hours
Conduct
Classroom
Duration
4
Hours
Conduct
Classroom
Description
In this 100% hands-on workshop, participants will apply all CX tools. They will model within the CX Framework the ideal customer journey in the business for each of the Contact Points they will take on.
With the customer’s perspective and knowledge of the processes and tools of the business, they will lead teams in the implementation of a CX system.
Informations
4 Hours
Classroom: 188 Syngrou Andrea Avenue, 17671 Kallithea Attica & e-class platform
Certificate provided
Going the extra mile
- Definition of “one step further”
- Real examples from the Greek & global market
Customer experience tools
- The Customer Journey Map
- Persona
- Habit-forming
- CX Performance Indicators (KPIs)
- Voice of the Customer (VoC)
- Experience Mapping.
- Criteria for Pleasant and Unpleasant Experiences (wow and outch)