Rapport Building in Customer Experience

Duration

4 Hours

Conduct

Classroom

Duration

4

  Hours

Conduct

Classroom

Description

Since leveraging the tools of the Customer Experience program is the only way to create repeat (loyal) customers, building and maintaining a strong relationship with customers is a very critical point.

In this course, you will learn how to build a good – solid – relationship with your customers by paying attention to their needs, being positive and empathetic with the customer, relating your own experiences and smoothing out their concerns.

Informations

4 Hours
Classroom: 188 Syngrou Andrea Avenue, 17671 Kallithea Attica & e-class platform
Certificate provided

Customer focus: paying attention to the customer.

When you focus on the customer, (result: you build a relationship of trust)

Focusing on the customer: the Relationship with customers.

When you show the customer that they mean something to you (result: they feel recognized and valued)

Focus on the customer: being positive.

Friendly and pleasant professional who builds and strengthens relationships (result: makes you and the business a pleasant environment to work in)

Empathy with customers: Conveying your experience.

Knowing what is good for your clients! (result: customer feels heard and understood).

Empathy with customers: Reflecting on the feeling.

Good customer service requires empathy, create satisfying relationships with your customers (result: see things from their point of view)

Customer Empathy: Dealing with difficulties.

Dealing with difficulties is a big part of being an empathetic business (result: it’s important to reassure customers that they are not alone)

Exercise: Building relationships with customers (simulation)

In this exercise, you need to show how you use strategies and tools to build relationships with customers.

Expression of Interest