Customer Experience (CX) in Travel Agency

Customer Experience for an IATA member travel agency refers to the overall journey and interactions that travelers have with the agency from the initial inquiry to post-trip follow-up. It encompasses every touchpoint, be it online or offline, and aims to create a seamless, personalized, and memorable experience for customers. Providing exceptional customer service, expert travel advice, efficient booking processes, and round-the-clock support are key elements of a positive customer experience. Ultimately, the goal is to exceed customer expectations, foster loyalty, and ensure travelers have a delightful and hassle-free journey with the travel agency’s services.

Contact Arkias Academy (education@arkias.gr) and learn about our comprehensive customer experience training and consulting programs.