What is Customer Experience?
Duration
06 Hours
Conduct
Classroom
Duration
06
Hours
Conduct
Classroom
Description
The workshop is aimed at all company employees whether they deal directly with the Customer or not. Customer Experience is not just about front-line managers and improving customer service. It is CX culture that should permeate every role and every department within the company.
Informations
6 Hours
Classroom: 188 Syngrou Andrea Avenue, 17671 Kallithea Attica & e-class platform
Certificate provided
What is customer experience?
- Why is customer experience important?
- What is the cost of poor service?
- The Integrated Customer Experience
- The CX Framework
Transforming the experience
- Making the emotional connection
- Making a difference
Memorable experiences
- Making it personal
- Customer frustration
- How do I measure the Customer Experience?
- Diagnosing frustration
- Addressing & Correcting Frustration.
Customer Loyalty
- What do loyal customers do?
- How do I recover lost customers